Keep Clients: Deliver Great Service, Not Just Great Deliverables
Presenter: Anthony Fasano, PE and Jim Rogers
Target Audience: Seller-Doers, Account/Project Managers, and BD/Marketing Pros
Goal: Learn and apply the strategies on keeping clients and providing top notch services
Duration: 1 Hour
In our economy today, civil engineers are looking for ways to gain a competitive advantage from other peers. One of the ways to stay on top of the “food chain” is to provide stellar service to your clients. In this webinar, you will learn 10 tips that will help you stand out and succeed as a seller-doer in gaining more repeat work.
Learning Objectives: The purpose of this module is to help you learn and apply the strategies for delivering great client service. After this module, you will gain better understanding on ways you could improve as civil engineer in dealing with your clients. You will learn some strategies that will guide you in providing top notch services to their clients. In this module, you will learn how to:
- Demonstrate integrity in all dealings,
- Set clear expectations and manage to them,
- Adapt to your clients’ individual preferences, and
- Acquire and demonstrate business acumen.
WHAT ACTUAL CLIENTS ARE SAYING
“The segment on being honest to clients hit home. My best clients are the ones I can be honest with. Every client is different. Some of my clients do not always want to know the truth. Some just want me to get the job done.” — Donald
“I liked the section regarding different types of clients and how to handle them. I had noticed that before with clients, but it was good to hear a different take.” — Richard
“The seminar was a good overview of several key factors that will aid anyone in building and maintaining client relationships.” — Michael