Client: Why would you design a surface detention pond on the site? This is valuable land, I thought we were going with a subsurface system?
Civil Engineer: Well, uh, I didn’t think you wanted to do that because those systems are very expensive.
Client: Expensive? Not as expensive as losing 5 residential units. Please prepare a modified design as soon as possible, and don’t think about charging me for it.
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The above is an example of conversations that I have heard happen all too often between civil engineers and their clients. Alright, so maybe the client doesn’t say, “Don’t think about charging me for it,” but you know you can’t charge them. Why? You didn’t communicate with the client early on in the project to avoid this situation.
You may only think of communication in the form of sales when it comes to business development, but the truth is communicating effectively with your clients ensures both great project management and business development.